Saudia Leads the Way in Customer Satisfaction Among Kingdom’s Airlines
In a recent report released by the General Authority of Civil Aviation (GACA), Saudia, Saudi Arabia’s national carrier, emerged as the airline with the fewest complaints and the highest resolution rate among the Kingdom’s airlines.
Efforts to Uphold Passenger Rights and Promote Transparency
GACA has been actively monitoring and inspecting Saudi airports and carriers to ensure they adhere to international standards and recommendations, as part of their commitment to passenger rights and transparency in the aviation sector.
Monthly Ranking of Air Transport Service Providers and Airports
The monthly classification by GACA, based on traveler complaints, includes Saudia, flyadeal, and flynas, as well as various airports across Saudi Arabia. Saudia led the pack with only 10 complaints per 100,000 travelers and an impressive 95 percent resolution rate.
Top Performers Among Airports
Among airports serving over 6 million passengers annually, King Fahd Airport in Dammam, Prince Sultan bin Abdulaziz Airport in Tabuk, and Najran Airport stood out with their low complaint rates and high resolution rates.
Commitment to Transparency and Service Excellence
GACA reiterated its commitment to transparency and service excellence, stating that the monthly classification report aims to promote fair competition, enhance service quality, and build trust among travelers. Airport operators have been provided with guidelines for handling complaints to ensure adherence to service agreements and regulatory standards.
Empowering Staff and Enhancing Communication Channels
GACA conducts regular workshops to empower airline and ground service company staff in implementing effective passenger protection measures. The authority also maintains multiple communication channels, including phone, email, and social media, to facilitate interaction with travelers and airport visitors.
Overall, the efforts by GACA and the airlines in Saudi Arabia reflect a commitment to improving customer satisfaction and ensuring a positive travel experience for all passengers.