Saudi Airports Receive Global Recognition for Customer Service Excellence
In a prestigious global award ceremony, 16 Saudi airports have been honored for their exceptional customer service offerings. The Airports Council International’s Customer Experience Accreditation for 2024 has acknowledged facilities operated by the Kingdom’s Cluster2 Airports Co., including Abha International Airport, Al-Jouf Airport, and Al-Qurayyat Airport.
Recognized Airports
The recognized airports also include Bisha Airport, Dawadmi Airport, Hail International Airport, King Abdullah bin Abdulaziz Airport, King Saud bin Abdulaziz Airport, Najran Airport, Prince Abdul Mohsen bin Abdulaziz International Airport, Prince Nayef bin Abdulaziz Airport, Rafha Airport, Sharurah Airport, Taif International Airport, Turaif Airport, and Wadi Al-Dawasir Airport.
Commitment to Excellence
The achievement of these airports underscores the robust support and consistent oversight provided by the General Authority of Civil Aviation and the company. These airports have been acknowledged by ACI for their ongoing commitment to delivering exceptional services for travelers.
CEO’s Focus
Ali Masrahi, CEO of Cluster2 Airports Co., expressed his satisfaction with this achievement, emphasizing the company’s focus on understanding customer needs, strategic planning tailored to traveler requirements, and continuous improvement through monitoring key performance indicators across all aspects of the passenger journey.
Company’s Dedication
The company’s dedication to excellence and improving the airport travel experience was reiterated in their post, highlighting the team’s persistent efforts and unwavering dedication to ensuring an unforgettable travel experience.
ACI’s Presence in Saudi Arabia
ACI, an organization of airport authorities that aims to unite industry practices for airport standards, inaugurated its first Asia-Pacific and Middle East office in Riyadh in September 2023. Saudi Arabia’s Transport Minister and General Authority of Civil Aviation Chairman Saleh Al-Jasser, dignitaries, and top officials from 49 countries attended the event.