Saudi Airports Resolving Passenger Complaints with Precision
In a recent report by the General Authority of Civil Aviation, all airports in Saudi Arabia successfully resolved passenger complaints in March, ensuring a seamless travel experience for all. The authority’s monthly classification shed light on the performance of airlines and 13 airports based on traveler feedback during the third month of 2024.
Top Performers in Addressing Passenger Grievances
Prince Mohammed International Airport stood out among international terminals, handling over 6 million passengers annually with just one complaint, translating to a mere 0.1 percent per 100,000 flyers and a 100 percent resolution rate. On the other hand, King Khaled International Airport and King Abdulaziz International Airport faced the most grievances in March but managed to resolve all issues promptly.
Prince Naif International Airport excelled among smaller international terminals, receiving only one complaint despite its annual passenger volume, showcasing a high resolution rate. Among domestic terminals, Gurayat, Rafha, and Wadi Al-Dwaser also demonstrated exceptional performance in addressing passenger grievances.
Leading Airlines in Customer Service
Saudia, Flynas, and Flyadeal emerged as the top airlines in handling passenger complaints, with Saudia boasting the lowest number of incidents per 100,000 travelers. The most common grievances included issues related to luggage, ticketing, and flight operations.
Driving Transparency and Excellence in Air Travel
The General Authority of Civil Aviation’s efforts to provide insights into how air carriers and airports address customer complaints not only empower passengers to make informed choices but also promote transparency and improve services industry-wide. This initiative fosters healthy competition among service providers, ultimately enhancing the overall travel experience for passengers.